Privacy Policy
Last Updated: May 22, 2026
At DE Innovative Solutions (DEIS), we are committed to protecting your privacy and handling your personal information with care, transparency, and in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or engage our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, business name, and any other details you provide when completing our contact form, booking a consultation, or requesting a Website Health Check.
- Business Information: Details about your company, website, and digital challenges shared during consultations or service delivery.
- Technical Information: IP address, browser type, device information, and website usage data collected automatically through cookies and analytics tools.
- Service-Related Data: Information necessary to provide website maintenance, automation setup, hosting management, or other digital services.
2. How We Use Your Information
We use your information to:
- Respond to your inquiries and provide requested services
- Deliver website support, maintenance, automation solutions, and other digital services
- Improve our website and service offerings
- Send important service-related communications (e.g., maintenance reports, security updates)
- Comply with legal obligations
We do not use your information for marketing purposes unless you have explicitly consented.
3. Sharing of Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With trusted third-party service providers who assist us in delivering our services (e.g., hosting providers, payment processors, automation tools) under strict confidentiality agreements.
- When required by law or to protect our legal rights.
- In the event of a business transfer (merger, acquisition, or sale of assets).
4. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. This includes secure hosting, encryption where appropriate, and regular security maintenance.
However, no system is completely secure. We cannot guarantee absolute security of your information.
5. Cookies and Tracking Technologies
Our website uses essential cookies to function properly and analytics cookies to understand visitor behaviour and improve user experience. You can manage your cookie preferences through your browser settings.
6. Your Rights
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information (subject to legal obligations)
- Object to the processing of your information
- Withdraw consent where applicable
To exercise any of these rights, please contact us using the details below.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. International Transfers
As a Western Cape-based business, your data is primarily stored in South Africa or in jurisdictions with adequate data protection standards.
9. Changes to This Privacy Polic
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
- DE Innovative Solutions (DEIS)
- Western Cape, South Africa
- Email: info@deinnovativesolutions.com
- Phone: +27 74 768 5793
By using our website and services, you consent to the practices described in this Privacy Policy.